Please download and follow the installation instructions, if there are any issues or questions directed them to the contact below. If you are failing to access your license please email the debug.log file from the C:\Program Files\Sigmadyne\SigmadyneFNLicensing folder of your license server.
When emailing technical support please provide the following information:
The SigFit version, operating system, and platform.
A description of the problem or question including figures or text of error messages.
If you are able to send files for Sigmadyne to duplicate a problem please send: (1) your .sig file and, (2) the files as shown in the table below.
Files to Include (If Possible)
input file of model and .pch file of results
ANSYS Mechanical APDL
.inp input file written by ANSYS during model execution and .asig file written by SigFit macro
.wbpz archive file created by File/Archive… in the main Workbench application
.odb file written by Abaqus and the version number of Abaqus used to write it
Gregory J. Michels
Phone: (585) 235-6892
Dr. Victor Genberg Phone: (585) 235-7460
Customers in China
Direct all support requests to:
Ms. Yang Lizi
ICS-Human Factors Engineering Department II
Beijing Jingwei HiRain Technology Co., Ltd.
4th Floor, Building 3, Zone C, Zhaowei Industrial Park
No. 14 Jiuxianqiao Road, Chaoyang District, Beijing
People’s Republic of China